Putting Passengers First – Making a Difference to the Passenger Experience with Augmented AI

With individual passenger context data available, the opportunity to truly understand an individual’s end-to-end journey experience in real-time can identify and guide tailored individual experience improvements, also in real-time. This feat is now possible by assembling available Soft AI components into viable AI solutions. Human and automated engagement can then be planned and delivered in real-time, whether services were disrupted or not.Achieving this really would be putting passengers first and making every second count.